Refund & Returns Policy

Refunds and Returns Policy

Effective Date: July 2, 2023

At TalesandReads, we strive to provide our customers with high-quality products and excellent customer service. We understand that sometimes you may need to return a product or seek a refund, and we are here to assist you through the process. Please review our Refunds and Returns Policy carefully to understand your rights and obligations.

  1. Returns and Refunds for Physical Products

1.1 Initiation of Returns: If you are not completely satisfied with your physical product purchase, you may initiate a return within 30 days from the date of delivery. To initiate a return, please contact our customer support team at info@talesandreads.com and provide your order details, the reason for the return, and any relevant information.

1.2 Return Requirements: To be eligible for a return, the physical product must be in its original condition and packaging. It should not show any signs of wear, damage, or use. Please ensure that all original accessories and materials are included with the return.

1.3 Return Shipping Costs: The customer is responsible for covering the return shipping costs for physical products, unless the return is due to an error on our part or a defective product.

1.4 Inspection and Refund Processing: Once we receive the returned physical product and verify its condition, we will process the refund. Refunds will be issued in the original payment method used for the purchase. Please allow up to 14 business days for the refund to be reflected in your account.

  1. Returns and Refunds for Digital Products

2.1 Eligibility for Refunds: Due to the nature of digital products, we generally do not offer refunds for digital purchases. However, if you encounter any technical issues or discrepancies with your digital product, please contact our customer support team at info@talesandreads.com, and we will make every effort to assist you.

2.2 Defective Digital Products: If you receive a defective digital product, we will replace it with a new copy or provide an alternative solution, such as store credit, at our discretion.

  1. Contact Information

If you have any questions or need assistance with returns and refunds, please contact our customer support team at:

Email: info@talesandreads.com
Address: 112, Isanova Street, Bishkek, Kyrgyzstan

Our customer support team is available during our regular business hours to help you with any inquiries.

  1. Fair Usage Policy

TalesandReads reserves the right to review and assess returns and refund requests on a case-by-case basis to maintain a fair and reasonable process for both customers and the business.

  1. Changes to the Policy

We may update or modify this Refunds and Returns Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. Please review this policy periodically for any updates.

By making a purchase on talesandreads.com, you acknowledge and agree to the terms of this Refunds and Returns Policy.

Last Updated: July 2, 2023